Office Location

140 Gould Street Needham, MA 02494
Phone: (781) 449-0500
Fax: (781) 449-5115



How We Work

The key to a successful relationship is a mutual understanding of expectations. We have therefore developed a service blueprint which guides every customer('s) order, from inception to completion, insuring everyone is always on the same page:

Kicking Off The Creative Process

Customers who know what they want and when they want it can proceed to Placing An Order. More often, however, our customers have a promotional problem in search of a creative solution. Our account team will brainstorm with the client to identify their primary marketing objective and target audience.

First Check Point!

Within one business day of the first meeting, we will provide a concept document of promotional products that will include a thorough description of each recommendation, its image and our perspective on the product. If we haven't hit the ball out of the park, we go back to the The Creative Process. Otherwise, time permitting, we will attempt to provide you with a sample of the product before moving forward with Placing An Order.

Placing An Order

All promotional products have a common set of requirements which are necessary to determine accurate pricing and production milestones. Typically, the following product criteria are required in order to prepare an estimate:
• Quantity Desired
• Critical in Hands Date
• Imprint:
• 1 Color
• 2 Color
• 3 Color
• 4 Color
• Four Color Process
• Embroidery
• Laser Engraving

Time permitting, we can provide samples of products to give you the truest sense of quality, texture and appearance. As soon as the promotional product has been selected, we have reached the next check point.

Second Check Point!

Once the order has been entered into our system, you will receive an acknowledgement stating all of your order details, the production timeline and payment terms. The acknowledgement must be signed and either emailed or faxed back to our office so that a purchase order may be issued.

Creating A Proof

In the event your promotional item does not require a proof, your order will move directly to production. In most cases, however, your Account Manager will work with you to obtain artwork required to develop a proof of the promotional concept.

Final Check Point!

Prior to starting production, you will be provided with an electronic proof, which is essentially a mock-up of the promotional product with your artwork. If corrections are required, another proof will be ordered, and the process repeated until you are 100% satisfied. After we have received your signed approval of the proof, the manufacturing company will receive the go ahead to start production.


Put your feet up and relax... we're doing all the heavy lifting. Our representatives continually monitor the production process to verify we are on track, quality standards are achieved, and that your product ships on-time.

Shipping Notification & Tracking

Within one business day of shipment, we will provide you with shipping and tracking information so that you'll know, exactly what we know, when we know it.

IM Incentives has developed a formidable expertise in the following areas:

Promotional Products

Over the 15 years, we have branded items in virtually every promotional product category. Using sophisticated research tools and an extensive product database, our professionals can locate and customize any promotional item on the market, or have a unique item manufactured to your exact specifications. Whether you are looking for that perfect give-away, or are in the process of designing a long-term guerilla marketing program, IM Incentives is your total solutions provider.

Custom Manufacturing

Currently we work directly with factories across the globe. We are fortunate enough to have formed strong relationships with these manufacturers over the years and know them to aspire to the same level of quality our clients demand. In addition, we maintain strategic partnerships and are responsible for overseeing quality production standards as well as insuring on-time delivery.

Fulfillment & Warehousing

Whether your promotional program is geographically dispersed, requires custom packaging or temporary storage, IM Incentives has the fulfillment management expertise and national warehousing relationships to insure your products arrive at the right place, at the right time, in the right condition.


Promotional packaging provides yet another opportunity to make an impact. IM Incentives offers a great selection of promotional packaging which can be custom imprinted with your company name and corporate logo. We offer a wide selection of products covering everything from promotional mailer boxes and personalized tissue paper to customized ribbon and tins. Personalized packaging materials will not only impress clients, but show off your company's professionalism and sophistication.

We can design and manufacturer many different types of packaging as well: Medical Kits, Equipment Kits, Foam Die Cut Boxes or Inserts, Retail Product Packaging, POP Display Packing, End Cap Displays plus many more custom capabilities.


We are constantly following retail trends that keep us relevant or ahead of the curve in the promotional products industry. We are always actively searching out new product introductions to identify innovative branding opportunities. We pride ourselves on our ability to propose a variety of creative ideas that can invigorate conventional branding opportunities.
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